FAQ

1. What products do you offer?
We specialize in parrot accessories and toys, including perches, feeders, and enrichment items tailored to keep your feathered friends happy and healthy.

2. Do you ship internationally?
Yes! We ship worldwide. A flat shipping fee of 5 SGD applies for orders within Singapore and 15 SGD for international orders.

3. How long does delivery take?

10-15 business days (may vary depending on the destination country)

Please note that shipping times may be affected by customs or unforeseen delays.

4. Can I track my order?
Yes, all orders come with a tracking number. Once your order has been shipped, you will receive an email with tracking details.

5. What is your return policy?
We accept returns within 14 days of receiving your order. Items must be unused, in their original packaging, and in resellable condition. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

6. Do you offer customized products?
Currently, we do not offer customization. However, we’re always looking to expand our offerings, so stay tuned for updates!

7. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.

8. How can I contact customer support?
You can reach us via email at momothecrazybird@gmail.com or through our contact form on the website. We aim to respond within 24-48 hours.

9. Are your products safe for parrots?
Yes, all our products are carefully selected and made from parrot-safe materials to ensure the well-being of your pets.